“Versori’s low-code tools empower you to build complex integration workflows on a canvas UI in days, not months.”
Paul Dawson, Chief Product Officer
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12 Custom Workflows
10 complex systems
75% Timeline Reduction
12 Custom Workflows
10 complex systems
75% Timeline Reduction
12 Custom Workflows
10 complex systems
75% Timeline Reduction
About ZigZag Global
The Challenges
When ZigZag set out to simplify product returns for global retailers, they hit a wall.
Returns seem simple, but each one must match unique workflows, tax rules, refund fees, and delivery routes.
With every platform using different data structures, other iPaaS tools just couldn’t keep up.
ZigZag Global needed to connect its returns platform with Klaviyo to give retailers real-time visibility of customer return activity and enable personalised post-purchase communication.
Without this integration, marketing teams had limited insight into order statuses and couldn’t automate timely customer updates.
The solution: Versori built a custom integration between ZigZag Global and Klaviyo that allows Klaviyo to:
Get Order Status: Automatically retrieve up-to-date return and order information from ZigZag Global.
Create Event: Trigger Klaviyo events whenever a return status changes, such as “Return Received,” “Refund Processed,” or “Exchange Shipped.”
ZigZag Global needed a connection with Shopify to automate the handling of returns and exchanges for retailers.
Previously, these processes required manual intervention, causing delays, stock inaccuracies, and inconsistent customer updates across systems.
The solution: Versori developed a robust integration between ZigZag Global and Shopify that enables...
Order Exchange Sync: Automatically updates Shopify when a return in ZigZag is processed as an exchange, ensuring order records and inventory stay accurate in real time.
Fulfil Orders: Automatically triggers fulfillment actions in Shopify once replacement items are ready to ship,removing the need for manual order management.
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Managing returns across sales channels created visibility gaps and manual workload for retailers using Linnworks.
Without real-time updates from ZigZag Global, return data was often delayed or inconsistent, leading to inaccurate stock levels and slower customer resolutions.
The solution: Versori delivered a seamless integration between ZigZag Global and Linnworks that allows...
Post Returns: Automatically push return data from ZigZag into Linnworks, ensuring all returns are logged and processed in one central system.
Track Returns: Keep Linnworks continuously updated with real-time return status changes,such as “In Transit,” “Received,” or “Refunded.”
ZigZag Global needed to simplify tax compliance for retailers managing returns across multiple regions.
Manually determining item classifications, tax rates, and reporting obligations created delays and compliance risks, especially when handling cross-border returns.
The solution: Versori built a deep integration between ZigZag Global and Avalara that enables...
Get Item Classification: Automatically retrieve accurate product tax codes for each returned item.
Get AvaTax Endpoints: Connect directly to Avalara’s AvaTax API to calculate and validate the correct tax amounts in real time.
Get Tax Reporting: Generate up-to-date tax reports, ensuring all returns and refunds are fully compliant across jurisdictions.
