eCommerce Transformation
Complex Return Workflows Automated in Days

"We are really pleased we chose Versori as a partner, they always go above and beyond for us and they really are an extension of our own team."

Integrations Built

15 custom workflows

10 Instances

3 complex systems

15 custom workflows

10 Instances

3 complex systems

15 Custom Workflows

8 complex systems

77% Timeline Reduction

About Denby Pottery

Denby Pottery is a British ceramics brand established in 1809, known for producing high-quality, durable stoneware & kitchenware on a global scale.

The Challenges

“We had under 6 months to get everything live...”

Denby Pottery embarked on a full system modernisation. project, involving using a new eCommerce platform in Shopline, as well as improving the ERP automation in NetSuite.

Migration to the new Shopline e-commerce platform required reliable integration middleware to enable accurate data exchange between Denby’s internal systems and Shopline.

A significant challenge for Denby was managing Tesco voucher redemptions, a critical revenue stream, which required a custom Shopline integration to support seamless voucher redemption.

The solution also needed to support the US and Canadian business with more efficient and automated use of NetSuite.

Legacy Systems
Denby’s legacy EBS system did not support API-based integration, requiring a file-based approach using an S3 storage bucket to enable data exchange.
Workflow Complexities
Multiple markets, a large SKU catalogue, and custom objects created complex workflows and non-standard API requirements within Shopline.
Geographical Scale
As Denby transitioned to a new eCommerce provider, continual change required an adaptive solution capable of supporting multiple currencies and geographic locations.
Tight Timelines
The migration to a new eCommerce platform was driven by fixed commercial deadlines, leaving limited time to design, build, and test complex integrations.

Product, Inventory, and Price:
Synced Without Manual Touch

As Denby migrated to Shopline as its new eCommerce platform and frontend, Versori acted as the middleware layer, ensuring internal systems could communicate accurately and reliably with Shopline.

Versori delivered accurate, real-time data flow and a stable, scalable eCommerce operation.

EU Order Sync
SFTP Custom Service
EU Payment Sync
EU Inventory Sync
Product Price Sync
Account Creation

Retail Operations:
End-to-End Retail Data Synchronisation with Xstore

Versori designed and implemented a suite of automated workflows between Xstore and Denby to support product data, pricing, promotions, concessions, and inventory operations.

These integrations ensure accurate, timely data exchange across retail locations and backend systems, reducing manual effort and enabling scalable, multi-site operations.

Product Data Sync
Merchandising Data sync
Promotions
Concession Inventory Sync
ORCE PAR Request

Inventory, Payment & Order Sync
US & Canadian Automated Business Processes

The Denby to NetSuite integration required a robust, multi-stage architecture to support accurate order processing and inventory management between Shopline and NetSuite.

This involved four coordinated workflows running on staggered intervals to fetch and approve orders, handle complex tax line processing, and generate invoices reliably within NetSuite.

An hourly inventory sync was required to retrieve product stock levels from the NetSuite API and update availability in Shopline, ensuring accurate stock visibility across channels.

The result: these workflows form a complete, automated order-to-invoice pipeline with precise tax handling and near-real-time inventory synchronisation.

Fetch Orders
Approve Orders
Generate Invoices
Update Tax fulfilment
Update Location
Product stock Sync
Fetch Product Inventory

Discount Codes & Vouchers:
Synchronising Customer Data & Preferences

Versori implemented end-to-end Tesco voucher workflows within Shopline to manage both the application and removal of promotional codes at checkout.

When a customer enters a Tesco voucher, the integration validates the code in real time with Tesco, dynamically creates and applies the corresponding discount within Shopline, and enforces one-time use and expiry rules.

If a customer chooses not to use the voucher, a complementary workflow removes the discount from the checkout and deletes the associated price rule, ensuring pricing accuracy and a seamless checkout experience.

Validate Voucher Codes
Create price rule
Create Discount code
Apply Discount code
Remove Voucher at checkout
Delete Price Rule

ORCE To Bloomreach:
Enabling Compliant & Real-Time Customer Engagement

Versori delivered a bi-directional integration between ORCE and Bloomreach to synchronise customer data, consent statuses, and marketing preferences.

Using a combination of scheduled data synchronisation and real-time, webhook-driven updates, the integration ensures Bloomreach always reflects the latest customer information from ORCE.

Consent and preference changes made in Bloomreach are immediately propagated back to ORCE. Robust data transformation, validation, and idempotent processing ensure accuracy, compliance, and scalability.

Customer Data sync
Update Customer Data
Customer Consent sync

The Numbers

“Versori has a lot of expertise with integrating NetSuite...”

66%

Decrease in project delivery time.

15

Custom workflows delivered.

97.5%

Decrease in time it takes J&J to onboard new customers.
0:00

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Enterprise Integrations
Built in Days

Agents scope, authenticate, deploy and maintain your integrations in days, not months.