Client Success: Fulfilment

J&J Global Fulfilment:
Expanding customer reach with Versori

Onboarding Restricted
Limited integration capabilities created challenges when signing new contracts and expanding existing accounts.
Pipeline Blocked
Complex return workflows & large product data mappings resulted in integrations taking months to build.
Integrations Built
The Numbers

98%

of orders dispatched on same day.

The Numbers

6

Global fulfilment centres.

What does J&J Global Fulfilment do?

Third-party logistics, powered by their own proprietary tech platform that gives eCommerce brands total visibility.

J&J Global Customers

The Integration Challenge

"Building and maintaining integrations in house takes resource away from projects that deliver business value. Integrations are always a heavy lift, they take significant time and resources to get right. That’s why we we're very selective about which ones we build internally."

Integration Challenges

Onboarding & building custom connectors was taking up too much time...

Integration Challenge: Overstretched Internal Resources

J&J Global wanted their engineering team's focus to be on core products, not building integrations. Managed well with a set of internally developed connectors for years (mainly Shopify & Magento).

Versori Solution: Do The Heavy Lifting

Partnering with Versori enables J&J's focus to be on developing new features for their clients, and also bolster the capabilities of their API so that Versori and other clients who integrate with them directly can build richer integrations.

Integration Challenge: Growing Requirement for Custom Connectors

As the needs of J&J's clients and new prospects expanded, the need for other, more custom and complex connectors did too. Building and maintaining these in house takes resource away from projects that deliver business value.

Versori Solution: End-to-End Development

The Versori platform handles the end-to-end development and maintenance of integrations, allowing J&J to:
- Rapidly deploy tailored connectors for new and existing clients
- Eliminate the operational overhead of internal connector development
- Refocus internal resources on core product innovation and strategic initiatives

Integration Challenge: Limited Scalability

Relying solely on internal development limited J&J's ability to scale integrations efficiently, making external partnerships like the one with Versori necessary.

Versori Solution: Platform & Expertise

Versori provides the platform & the expertise, by offloading connector development and management to Versori, J&J is able to instantly expand integration capacity without growing internal teams, and accelerate time-to-market for new integrations. This ensures long-term scalability through a flexible, managed integration platform

"Our collaboration with Versori has been instrumental in delivering some of our most complex projects. Their ability to offset our development workload has been a game changer; accelerating project completion, ensuring we consistently meet critical deadlines, and enabling smooth client onboarding."

Alessandro Vecchi
Head of Strategy, J&J Global Fulfilment
Integration Build Walk-Through

How Versori Delivered Custom Gift Card Fulfilment Between J&J Global and Mowgli

Discovery & Requirements Alignment

Versori's team worked with Eagle Eye to understand and scope the project for Mowgli, the end customer. The focus: ensure every physical gift card was activated and loaded with the correct amount before reaching the customer.

Workflow Configuration and Data Mapping

The team configured workflows that would:
- Validate the gift card's monetary value against the original order.
- Confirm successful card activation before dispatch.

Custom field mapping between Mowgli's order data and J&J's fulfilment systems ensured accurate data transfer and alignment.

Real-Time Verification Integration

Versori implemented real-time verification checkpoints within the integration. Any discrepancies automatically triggered exception handling and alerts for resolution.

Dispatch Automation & Monitoring

The system automatically authorised dispatch once the cards passed the checks. Versori also enabled real-time monitoring and logging to track fulfilment events and ensure full traceability across both systems. This resulted in a reliable and error-free process from order to customer delivery.

I need to onboard brands to my marketplace. How can I do this quickly and accurately?

Major retailer onboards brands with 98% accuracy in hours

Onboarding was reduced from 80 days to hours, enabling the integration of thousands of brands, and cutting costs significantly.

How can I map SKUs accurately with minimal resource and cost?

Mapping product data to taxonomies with 98% accuracy using AI

Onboarding a brand’s product catalog to a new marketplace is typically slow and error-prone, but with generative AI, this process is being revolutionised.

My data currently runs on REST. What’s the best way to migrate to GraphQL?

Shopify admin API migration: from REST to GraphQL admin API

Shopify is moving from REST to the more efficient GraphQL API, urging developers to migrate for precise data fetching, reduced overhead, and advanced e-commerce capabilities.

Shopify is deprecating their REST API. Where can I learn more?

Navigating the Shopify API transition with seamless migration

Shopify’s shift to GraphQL poses integration challenges, but Versori offers swift, cost-effective solutions for seamless, low-disruption migration.

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